DOING BUSINESS WITH FSP

Order using our online Catalog or email us using Contact Us or fax your purchase order to 1-928-634-4164 or call our toll free number 1-800-298-9880. Orders are fulfilled in the order received dependent upon inventory on hand and may be delayed.

Need pre-sales advice and recommendations, we'd love to help. Send us a rough drawing or architectural drawing or pictures. Together we can work towards a satisfactory installation solution. It is ultimately up to the customer to determine which type of product, its size and distinguishing features (such as collars etc.) would be best for their unique situation, lab, or building. We do not offer a satisfaction guarantee, therefore it is important that the consumer knows their requirements before ordering.  

Purchaser to furnish all requirements for installations, including but not limited to installation labor and materials, electrical circuitry, governmental code requirements, alterations to existing facilities, and proper form and function.  

Although we make every effort to keep our price list current, we reserve the right to change prices or specifications at any time without notice. Currently, we have not had an overall price increase since 2013. 

FSP manufactures most all of its products. We do not sell refurbished or used units. We offer pre-sales advice and recommendations; however, it is ultimately up to the customer to determine which type of product, its size and distinguishing features (such as collars etc.) would be best for their unique situation, lab, or building. We do not offer a satisfaction guarantee, therefore it is important that the consumer knows their requirements before ordering. 

If the customer changes their mind within five days of our ship date, FSP may accept returns under the following conditions. Returns are only accepted with an authorization number issued by FSP.  The returned product must be factory fresh, unused, unopened in the original box with all accessories. Because we can not resell Custom Ordered items we do not authorize or issue refunds for Custom Orders. Because we can not resell products that have been used, only products which are unused and new may be returned.  If the product has been used in any way it can not be returned. All authorized returns must be returned within 15 days of the FSP ship date and must be shipped prepaid to address we will supply with our authorization number.

All authorized returns are subject to a 30% restocking fee and the shipping charges to the customer are not subject to a refund. Any FSP paid shipping charges will be subtracted from your refund total.  If you meet all of the above guidelines, you may request an authorization number by calling 1-800-298-9880. For your protection please insure returns for the full value of the original purchase price. FSP is not responsible for damage or loss that occurred on the return shipment. Your adjusted refund amount will be processed within 10 business days of receipt of the products. Excludes Custom Orders, special orders, OEM, Scratch & Dent, or obsolete items which cannot be returned for credit.  Certain conditions apply. Please call for details.  All material must  be in saleable condition and return freight paid by the customer.

 Orders that cannot ship via FedEx, USPS, or UPS will ship from our warehouse using the  most cost-effective carrier.  Unless your order qualifies for free freight the order will ship collect and you will be responsible for the  freight charges.  FOB Madison Wisconsin.

For your protection, we recommend that you inspect all items before  accepting delivery. If you discover a shortage or damage – please do not  refuse the shipment. Note the shortage or damage on the freight bill and notify FSP within 3 days of receiving the shipment. We will assist  you with filing a freight claim. Without the discrepancy or damage documentation in writing a freight claim may be denied.

Again, any discrepancies MUST be reported within 3 days of receiving your shipment. 

All orders placed without prior credit approval must be either prepaid using Visa/MasterCard/Discover/American Express/PayPal, or Company Check. FSP will charge $40.00 for each check returned unpaid.